anti-spam policy

zero tolerance for spam

tinysend is built for legitimate newsletters. we have zero tolerance for spam, unsolicited emails, or abuse. we comply with CAN-SPAM Act, GDPR, and other email regulations worldwide.

what counts as spam

  • sending emails to people who didn't subscribe or opt-in
  • buying, renting, or selling email lists
  • sending deceptive subject lines or "from" addresses
  • not including a working unsubscribe link (we add this automatically)
  • not honoring unsubscribe requests promptly
  • impersonating others or misrepresenting your identity
  • phishing, malware distribution, or illegal content

how we prevent spam

free tier:

  • all publications require manual approval before sending
  • limited to 100 emails per month
  • rate limited to prevent abuse

all tiers:

  • double opt-in for subscribers (confirmation email required)
  • automatic unsubscribe links in every email
  • blocked disposable email domains
  • monitoring bounce rates and spam complaints
  • sender domain verification and warmup process for new senders

you must have explicit consent from subscribers before adding them to your list:

  • they signed up via your newsletter page
  • they opted in through your website or product
  • they explicitly requested to be added

you cannot:

  • import purchased or rented lists
  • add people from scraped websites or directories
  • add business cards you collected at events (without explicit opt-in)
  • assume consent from existing customer relationships (unless clearly stated)

required elements

every email must include (we handle this automatically):

  • accurate "from" name and email address
  • clear subject line that matches content
  • physical mailing address (required by CAN-SPAM)
  • one-click unsubscribe link

monitoring and enforcement

we monitor:

  • bounce rates (high bounces = bad list quality)
  • spam complaint rates (subscribers marking as spam)
  • engagement rates (opens, clicks)
  • subscriber growth patterns (sudden spikes = suspicious)

violations result in:

  • warning for first minor offense
  • temporary suspension for repeat offenses
  • permanent ban for serious violations (spam, phishing, illegal content)
  • no refunds for accounts terminated due to spam

reporting abuse

if you receive spam from a tinysend user:

  • use the unsubscribe link in the email (we process these automatically)
  • report abuse: abuse@tinysend.com
  • include full email headers if possible

we investigate all abuse reports within 24 hours.

best practices

to maintain good sender reputation:

  • only email people who explicitly opted in
  • send quality content regularly (not sporadic mass blasts)
  • remove unengaged subscribers periodically
  • make unsubscribe easy and obvious
  • respond to subscriber complaints promptly
  • keep your list clean (remove bounces)
  • use clear, honest subject lines

contact

Version 1 · Created Jan 29, 2026 · Modified Jul 20, 2026
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